Refund & Cancellation Policy

At hast-chitra.com , every handmade painting is crafted with immense care, passion, and artistic dedication. We want you to love the artwork you bring into your space.

Because handmade paintings are unique, delicate, and often one-of-a-kind, we have established a clear Refund & Cancellation Policy to ensure a transparent shopping experience.

1. Order Cancellations

Ready-to-Ship Original Paintings

  • Timeframe: You may cancel your order within 24 hours of placing it, provided the item has not yet been dispatched.

  • Process: Send an email to support.hastchitra@gmail.com with your Order ID and the subject line "Order Cancellation Request".

  • Refund: A full refund will be issued to your original payment method within 5–7 business days

Custom / Commissioned Artwork

  • Due to the personalized nature of commissioned paintings, custom orders cannot be cancelled once the artist has begun working on the piece (typically 48 hours after order placement).

  • If cancelled within the initial 48 hours, a refund will be issued minus a [15%] administrative and material fee.

2. Returns & Exchanges

Standard Returns (If You Change Your Mind)

Because handmade artwork is fragile and susceptible to damage during shipping, we generally do not accept returns for change-of-mind reasons once the painting has been delivered.

However, we want you to be happy. If you are unsatisfied with your purchase:

  • Contact us within [1 to 2 days] of receiving the artwork.

  • The painting must be returned in its original condition, original packaging, and with all protective materials intact.

  • Return Shipping Costs: The customer is responsible for return shipping costs and must use a trackable, insured shipping service.

  • A refund (minus original shipping fees) will be processed once the painting is inspected and confirmed damage-free.

3. Damaged or Defective Items

While we take extreme care in packaging your artwork safely, transit accidents can happen. If your package arrives damaged, we will make it right.

 

What to do upon delivery:

  1. Inspect the Package: If the outer box/tube shows visible damage upon arrival, please take photos or videos before opening it.

  2. Notify Us: Contact us within 24 hours of delivery at support.hastchitra@gmail.com.

  3. Provide Proof: Include clear photos/videos of:

    • The damaged shipping container/box.

    • The damage on the painting itself.

    • The shipping label.

Resolution:

Once verified:

  • For Unique Originals: We will offer a free exchange, the artist will recreate a similar artwork for you.

4. Refund Process & Timeline

  • Method: Approved refunds are processed back to your original payment method (Credit Card, Debit Card, UPI, PayPal, etc.).

  • Timeline: Once approved or once the returned item is received and inspected, refunds typically take 5–10 business days to reflect in your account, depending on your bank/payment provider.

5. Non-Refundable Items

The following items are strictly non-refundable:

  • Custom, personalized, or commissioned paintings (after the 24-hour window).

  • Items purchased on clearance or marked as "Final Sale".

  • Items damaged due to improper handling, hanging, or framing after delivery.

Need Assistance?

If you have any questions or need help with a return or cancellation, we are here for you!

  • Email: support.hastchitra@gmail.com

  • Phone / WhatsApp: +91-99098-56782

  • Customer Support Hours: [Monday – Friday, 9:00 AM – 6:00 PM EST]