Frequently Asked Questions (FAQ)

Everything you need to know about our handmade paintings, custom commissions, shipping across India, and artwork care.

1. About Our Artwork

Are these paintings really 100% handmade?

Yes, absolutely. We do not sell digital prints, canvas transfers, or machine-embellished reproductions. Every single piece in our store is painted from scratch by hand by skilled independent Indian artists using real brushes, palette knives, and premium pigments on archival canvas or paper.

Will my painting look exactly like the picture on the website?

Since every piece is individually painted by hand, subtle variations in texture, brushwork, and stroke patterns are natural and make your piece one-of-a-kind. While the overall composition, color palette, and subject remain faithful to the listing image, no two original paintings are 100% identical.

Do the paintings come with a Certificate of Authenticity?

Yes. Every original painting ships with an official, physical Certificate of Authenticity signed by the artist and stamped by hast-chitra.com. This certifies the artwork's origin, title, medium, and handmade authenticity.

How do I know the colors will match my wall/decor?

We take high-resolution studio photos of all artworks under natural and neutral lighting to reflect true colors. However, slight variations may occur due to display settings on different phones, laptops, or monitors. If you need close-up video footage of a specific painting before buying, reach out to us on WhatsApp at [+91 99098 56782]

2. Ordering & Custom Commissions

Can I order a painting in a custom size or color palette?

Yes! We love custom projects. Whether you need a massive 6-foot statement piece for your living room or a specific color scheme to match your interior design:

1.  WhatsApp us.

2. Share your preferred dimensions, inspiration images, or room photos.

3. We will provide a price quote and timeline. Once approved, our artist will begin crafting your piece.

How does the commission process work?

• Deposit: A [e.g., 50%] deposit is required to start work on custom pieces.

• Review & Approval: Before final drying and packaging, we send high-resolution photos and video clips of the completed painting for your feedback.

• Final Touch-ups & Delivery: We make minor adjustments if needed, collect the remaining balance upon your full satisfaction, and dispatch the painting.

Can I cancel or modify my order after placing it?

• Ready-to-Ship Paintings: You can cancel or modify your order within 12 hours of placing it, provided it hasn't been dispatched.

• Custom/Commissioned Works: Deposits for custom commissions are non-refundable once the artist has started painting.

3. Framing & Canvas Options

What is the difference between "Rolled Canvas" and "Stretched / Framed"?

• Rolled Canvas (Unframed): The painted canvas is safely rolled and shipped inside a heavy-duty tube. You can take it to a local framer in your city to frame or stretch it according to your decor preference. (This option is safer and more economical for international shipping).

• Stretched Canvas: The canvas is stretched over a hidden wooden internal frame and arrives ready to hang.

• Outer Floating Frame: The stretched canvas is mounted inside a stylish outer frame (e.g., Black, White, Natural Wood, or Synthetic Gold) with hanging hardware pre-installed.

4. Shipping, Delivery & Packaging

How long does delivery take within India?

• Ready-to-Ship Paintings: Processed in 2–3 business days. Delivery usually takes 4–7 business days depending on your pin code.

• Custom/Commissioned Paintings: Takes 3–4 weeks total (this includes painting time, natural drying/curing time for heavy oil/acrylic textures, and shipping).

How do you package fragile artwork safely?

We take packaging very seriously:

• Rolled Art: Wrapped in acid-free glassine paper, bubble wrap, and sealed in crush-proof PVC/cardboard tubes.

• Framed/Stretched Art: Canvas surfaces are protected with glassine paper, corner guards are fitted on frame edges, double-wrapped in high-density bubble wrap, and boxed in 7-ply heavy corrugated cartons or wooden crates.

Do you ship internationally?

No ! Presently we ship in India only. We may start shipping international soon.

5. Payments, Taxes & Cash on Delivery (COD)

What payment methods do you accept?

We accept all major Indian and international payment options via secure gateways (Razorpay/Paytm/Stripe):

• UPI (GPay, PhonePe, Paytm, BHIM)

• Credit & Debit Cards (Visa, Mastercard, RuPay, Amex)

• Net Banking (All major Indian banks)

• Flexible No-Cost EMIs (Available on select credit cards via checkout)

Do you offer Cash on Delivery (COD)?

Due to the fragile nature and high value of original artwork, we do not offer COD on large framed paintings or custom commissions. 

6. Transit Damage, Returns & Refunds

What if my painting arrives damaged?

Please refer our Refund & Cancellation Policy Page 

7. Artwork Care & Maintenance

How should I care for and clean my handmade canvas painting?

• Dusting: Gently dust the painting using a soft, dry feather duster or a micro-fiber cloth. Never use water, cleaning sprays, or wet wipes.

• Direct Sunlight: Avoid hanging oil or acrylic paintings in direct, continuous sunlight to prevent color fading over decades.

• Moisture: Keep original canvas art in well-ventilated indoor spaces, away from direct sources of high humidity or direct dampness.

Still Have Questions?

We’re happy to help you choose the perfect art piece for your home!

• WhatsApp / Call Us: [+91 99098 56782] (Mon–Sat, 10 AM – 7 PM IST)

• Email Us: [support.hastchitra@gmail.com]