Privacy Policy

Privacy Policy 

Last Updated : 15-07-2026

At hast-chitra.com ("we," "us," or "our"), accessible via www.hast-chitra.com, we respect your personal privacy and are committed to protecting the personal data of our visitors and customers ("you" or "Data Principal").

This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you visit or make a purchase from our Shopify-hosted store in accordance with India’s Digital Personal Data Protection (DPDP) Act and other applicable laws.

Information We Collect

When you visit or interact with our Shopify store, we collect personal information necessary to fulfil your orders, provide artwork support, and improve your browsing experience.

A. Personal Data You Provide Directly

  • Identity & Contact Details: Full name, phone number, email address, shipping address, and billing address (required for processing custom orders, certificates of authenticity, and physical deliveries).

  • Order & Customization Details: Specific instructions for commissioned artwork, photo uploads (if requesting a custom portrait/painting), and order history.

  • Communications: Any details provided when contacting our support team, filling out inquiry forms, or leaving reviews.

B. Information Collected Automatically (Shopify & Analytics)

When you browse our storefront, Shopify automatically collects device and session data:

  • Device & Technical Info: IP address, browser type, time zone, device identifier, and network details.

  • Browsing Activity: Pages or paintings viewed, search terms, items added to the cart, and interaction with storefront features.

C. Financial & Payment Information

  • We do not directly store your complete credit/debit card numbers, bank account numbers, or UPI PINs on our servers.

  • Payments are processed securely via PCI-DSS compliant third-party payment gateways integrated into Shopify (such as [Razorpay / Cashfree / Paytm / Stripe / Shopify Payments]).

Purpose & Legal Basis for Processing Data

We collect and process your personal data for clear, specific, and legitimate purposes:

  • Order Processing & Delivery: To pack, frame, ship, and insure your handmade paintings via our domestic and international logistics partners.

  • Artwork Authenticity: To issue and verify personalized Certificates of Authenticity for original works.

  • Customer Support: To resolve queries regarding order status, commissions, or damaged shipments.

  • Marketing & Updates: Sending newsletter updates, promotional offers, or new collection launches only if you have explicitly opted in (you may opt-out at any time).

  • Legal & Fraud Prevention: To prevent fraudulent transactions and comply with Indian tax (GST) and consumer protection laws.

How Shopify and Third Parties Handle Your Data

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform. Your data is stored through Shopify’s secure data storage, databases, and general applications.

We share necessary personal data with trusted third parties strictly to fulfill our services:

Partner Category Purpose Example Service Providers
E-Commerce Platform Store hosting, checkout, and account handling Shopify Inc.
Payment Gateways Processing secure online payments (UPI, Cards, NetBanking) Razorpay, Paytm, Cashfree, Stripe
Logistics & Courier Physical delivery & door-step verification Blue Dart, Delhivery, India Post, DHL, FedEx
Analytics & Marketing Measuring storefront traffic and ad performance (with consent) Google Analytics, Meta Pixel

 

All third-party service providers are contractually obligated to implement reasonable security safeguards and use your data solely for specified tasks.

Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking tools powered by Shopify to:

  • Ensure core website functionality (e.g., keeping items in your shopping cart).

  • Remember your preferences and login sessions.

  • Understand how users navigate through our art galleries to improve site design.

You can manage or disable cookie preferences through your web browser settings. However, disabling essential cookies may impact your ability to complete a checkout.

Data Retention & Security Safeguards

  • Retention Period: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting (GST invoice compliance), or reporting requirements.

  • Security Safeguards: We and our platform partner (Shopify) implement SSL encryption, role-based access control, firewall protections, and regular vulnerability checks to protect your data against unauthorized access, loss, or theft.

Your Rights as a Data Principal (Under DPDP Act)

Under Indian data protection laws, you have specific rights regarding your personal information:

  • Right to Access & Summary: Request a summary of the personal data we hold about you and the processing activities undertaken.

  • Right to Correction & Erasure: Request the correction of inaccurate data or deletion of your personal data (where retention is no longer required by law).

  • Right to Withdraw Consent: Easily withdraw your consent for non-essential processing (such as marketing emails) at any time.

  • Right of Grievance Redressal: Seek resolution for any privacy concerns through our designated Grievance Officer.

To exercise any of these rights, please email us at support.hast-chitra.com

Children's Data

Our website and artwork sales are intended for individuals above the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect or process personal data from minors without verifiable parental or guardian consent.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Updated versions will be posted directly on this page with a revised "Last Updated" date.

Grievance Redressal & Contact Officer

In compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, if you have questions, feedback, or complaints regarding how your personal information is handled, please contact our Grievance Officer:

  • Name / Title: Mr S P Patel

  • Store Name: hast-chitra.com

  • Email : support.hastchitra@gmail.com]

  • Phone / WhatsApp:  +91 99098 56782

  • Physical Address: hast-chitra.com, B-25 Eden Hills, Ravapar Ghunada Road, Morbi, Gujarat, 363641